We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It helped my shoulder a little but it doesn't make me look like the guy in the picture.
Cool brace, quality matches the description.
is so high quality!! Will buy more soon :)
I did something terrible to my shoulder, but I’m not exactly sure what. It’s been previously injured multiple times. I wanted to keep the weight of my arm off of it and this seemed like a more convenient style than the slings I’ve used in the past. I like that it fits under my clothing, and it does seem to provide *some support. The issues I have are as follows. 1) Although is disburses the weight some, it still keeps it all on the injured shoulder rather than on the other side. 2) It does not fit me. It seems to be more built for men. I am also smaller than average. I’m going to continue to use it in the hope that it relieves enough strain on my shoulder to heal a little quicker, but for me personally, I don’t think this is the optimal choice for support.
Brand new brace! happy with the purchase
It comes without any instructions. Could be a better product with a bit of effort. You must adjust it yourself. Just my take as I really needed something that worked right out of the box and it didn’t. It does support the shoulder well, but I'd like to have detailed instructions.
Very well made brace!