SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BRAGERR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bragerr.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son liked the fox so much that I also bought the Pebble bunny. They're soft and tactile but this is more durable and won't get matted down. I've washed them on a gentle cycle, air dried and they came out great. I love the whimsical, floppy design! This little fox, and his friends, appear to have come straight out of a storybook
i really liked , it's better than i hoped
it was a bit difficult to find a Fox Rattle on such a low price. but thanks to the store owner now i'm happier than ever
All the reviews made me realize it's great value for money
Very cute fox. My son was having difficulty giving up binkies and I offered to buy him a stuffy of his choosing if he left the binkies behind. This was his choice. Foxy is now a treasured family member who sleeps with him every night.
perfect ! recommend!
very quality and convenient, durable .. so basically 'm really very glad
Gave to this to my daughter for her 3rd birthday. She loves it. It is a great color, and very cute.Seems very well made.
this is a fairly good price for Fox Rattle, i dare say. given that the quality is superior, this is really a bargain
super cute, daughter loves it
perfectly made, no reason to worry
It's a brand new Fox Rattle, and for such a cost I couldn't resist
it's a really low priced Fox Rattle, everything else in the store is also great
So sweet and very well made. This was a great gift for my baby's first Christmas.
product matches the description. thank you very much.
Fox Rattle matches the product description in full
On the smaller side but so cute . It was a gift for my nephew
My son loves this toy. Unfortunately some of the accessories (the scarf, etc) are sewn on to the main body of the toy; that would be fine, but the knots came undone so Mr. Fox (really Calvin the tiger, no?) is gradually being disrobed... But really, who cares? This is adorable, great for the baby, and fair trade!
It's sooo cute! Very well made and not too small. Just decor for me, but I could see kids falling in love with it. Very soft.
My 5 years old granddaughter loves this FOX.